FAQ
Property Overview
What is Marbella?
Marbella is a 21 unit boutique vacation rental complex right on the water in the heart of downtown Oceanside, California, with room options including studios, one bedroom units, and one three bedroom house.
Who manages the property?
Marbella is managed by Elevated Vacation Rentals, a property management company based in Carlsbad, California. A local team supports guests before, during, and after every stay.
Booking and Reservations
Is there a minimum stay requirement?
Yes. Marbella has a 2-night minimum length of stay.
What are the rates, and do they change by season?
Nightly rates vary by season, day of the week, length of stay, and demand.
Do you offer any discounts?
Yes. We offer a 10% discount to returning guests who book directly through our website and to military guests.
Is a deposit or security hold required?
Yes. A deposit is required to confirm your reservation. It is equivalent to one night's stay and is applied toward your total balance due.
When will I be charged for my stay?
Your remaining balance is charged to the card on file on your day of arrival. If you would like to update your payment method, please do so before your arrival date.
Check In and Check Out
What time is check in and check out?
Check in is at 4:00 pm and check out is at 10:00 am.
How do I access the property when I arrive?
Marbella is entirely self check in. Your arrival instructions include a 4 digit access code for your front door, which activates at 4:00 pm for check in.
Can I request an early check in or a late check out?
We will do our best to accommodate an early check in request, though it is not always possible. Please inquire on your arrival date to see if it can be arranged. Late check out is available by request only, and we can extend check out to 11:00 am.
Amenities and Property Details
What room amenities are included?
Every unit is fully equipped for a seamless stay, including a kitchenette with a refrigerator, electric cooktop, microwave, pots, pans, cooking utensils, cups, bowls, and plates. Fresh linens and beach towels are provided, along with toiletries including body wash, shampoo, and conditioner.
What property amenities are included?
Marbella has a shared ocean view sundeck with plenty of seating, a BBQ, and a fire pit.
Do you have beach equipment we can use?
Yes. We provide beach chairs, umbrellas, boogie boards, surfboards, and sand toys, available on a first come, first served basis, kept by our outdoor shower.
Do you have cribs available?
Yes. We have Pack n Plays available by request.
Does the unit have A/C?
Yes, every unit has its own mini split A/C unit.
Is there wifi?
Yes. Every unit has its own individual wifi network for your use. Access information is posted inside the unit.
Is parking available?
Yes. Depending on the unit you select, you will be given either a parking garage or a parking pass for street parking directly above Marbella. Please check your listing details before booking to confirm which applies to your unit.
How big are your garages?
Our garages are compact and typically fit small to medium sized vehicles only. Large SUVs and trucks will need to park on Pacific Street, directly above Marbella.
How close is the property to the beach?
We are a stone's throw from the beach. You cannot get any closer.
Do you have a beach in front of Marbella?
It depends on the tide schedule. Marbella has a sandy beach at low tide, while high tide brings the water up to the road. The beach gets sandier the closer you get to the pier, which is only a 5 minute walk away.
How many guests can the property accommodate?
Maximum occupancy depends on the room type: 2 guests for studios, 4 guests for one bedroom units, and 8 guests for our three bedroom house.
Policies
Are pets allowed?
We allow up to 2 pets per unit, with a one time $50 fee per animal. Pets are not allowed on any furniture and must not be left unaccompanied in the unit at any time.
Is smoking allowed?
Smoking of any kind is not allowed anywhere on the property.
Are events or parties allowed?
Events and parties are not allowed unless you have received explicit permission from management.
Are guests allowed to come visit?
You may have up to the maximum number of guests for your unit, plus 2 daytime guests. Daytime guests must leave before 10:00 pm.
What are your quiet hours?
Quiet hours run from 10:00 pm to 8:00 am.
What is the cancellation policy?
Upon confirming your reservation, a deposit equal to one night's stay is charged. A full refund of the deposit is given if the reservation is cancelled with at least 8 days notice before the arrival date. For cancellations made less than 8 days in advance but more than 72 hours before arrival, 50% of the total reservation amount will be charged. Cancellations made less than 72 hours before arrival will be charged the full reservation amount.
Is there an age requirement to book?
Yes. The minimum age to book is 21. Reservations cannot be made by a third party on someone else's behalf. The person who books must be a guest staying at the property.
What happens if something is damaged during my stay?
If something is damaged during your stay, please let us know right away so our team can assess it and make any needed repairs. We understand accidents happen, but if something is broken during your stay, we will charge for the damage accordingly.
Local Area and Guest Services
What is there to do near Marbella?
Marbella is located in the heart of downtown Oceanside, just a 5 minute walk to the pier, shops, and restaurants.
Do you have bike rentals?
We do not rent bikes directly, but we are partnered with a local company that delivers and picks up bikes right at Marbella. More details are posted inside the unit.
Contact and Support
Who do I contact with questions before or during my stay?
For any questions before arrival or during your stay, reach out to the Marbella guest support team at marbella@cavprops.com or 760.721.8000. We aim to respond quickly to keep your stay running smoothly.
Is someone available if I need help during my stay?
Yes. Our property manager and housekeeping team are on site daily, and our support team is available around the clock for anything needed after hours.


